Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions shall apply:

• "Account" refers to the personal gaming account created by a User upon registration with gengpg, which stores User information, transaction history, and gaming activity.
• "Services" means all gaming, betting, and entertainment products offered by gengpg, including but not limited to casino games, sports betting, live dealer games, lottery products, and related customer support services.
• "Website" refers to the gengpg platform accessible at https://gengpg.cam and all associated subdomains, mobile applications, and web-based interfaces.
• "Funds" means any monetary deposits, winnings, bonuses, or credits held in a User's Account, denominated in Indonesian Rupiah (IDR).
• "KYC" stands for Know Your Customer, referring to the identity verification procedures required by international gaming regulations and anti-money laundering standards.
• "Responsible Gaming Tools" refers to features provided by gengpg to help Users control their gambling activity, including deposit limits, time-out periods, and self-exclusion options.

2. Acceptance of Terms

By registering an Account with gengpg, you expressly agree to be bound by these Terms & Conditions, our Privacy Policy, and any additional rules or guidelines posted on our Website. These documents collectively form the entire agreement between you and gengpg regarding your use of our Services.

We reserve the right to amend, modify, or update these Terms & Conditions at any time without prior notice. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our Services following such modifications constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically to stay informed of any changes.

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall continue in full force and effect.

3. Eligibility and Account Registration

3.1 Age and Residency Requirements

To register an Account and use gengpg's Services, you must meet the following eligibility criteria:

• You must be at least 21 years of age or the legal age of majority in your jurisdiction, whichever is greater.
• You must be a resident of Indonesia or a jurisdiction where online gambling is not explicitly prohibited by local law.
• You must have the legal capacity to enter into a binding contract under the laws of your jurisdiction.
• You must not be prohibited from gambling under any applicable law or regulation.

gengpg operates under international offshore licensing and does not hold a license issued by any Indonesian government body. Online gambling exists in a legal grey area in Indonesia. You are solely responsible for understanding and complying with your local laws. By using our Services, you represent and warrant that your use of gengpg complies with all applicable laws in your jurisdiction.

3.2 Account Registration Process

During registration, you must provide accurate, current, and complete information, including but not limited to your full legal name, date of birth, residential address, email address, and phone number. You agree to update this information promptly if any changes occur.

You may hold only one Account with gengpg. Creating multiple Accounts (commonly known as "multi-accounting") is strictly prohibited and may result in immediate suspension of all associated Accounts and forfeiture of Funds. We employ advanced fraud detection systems to identify duplicate accounts.

3.3 Identity Verification (KYC)

To comply with international anti-money laundering (AML) regulations and to protect our platform from fraud, gengpg requires all Users to complete identity verification. You may be required to submit the following documents:

• A clear, legible copy of your National Identity Card (KTP) or valid passport showing your full name, date of birth, photograph, and expiration date.
• A recent utility bill, bank statement, or government-issued document confirming your residential address (dated within the last three months).
• A selfie photograph holding your identification document next to your face for visual verification.

Verification is typically processed within 1-24 hours during business hours (Western Indonesia Time). Accounts that remain unverified may be subject to withdrawal restrictions and lower transaction limits. We reserve the right to request additional verification documents at any time.

3.4 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your login information with any third party. Any activity conducted through your Account will be deemed to have been authorized by you, and you will be held responsible for all transactions and activity.

If you suspect that your Account has been compromised or accessed without authorization, you must immediately notify our customer support team. We recommend using a strong, unique password and enabling two-factor authentication if available.

4. Deposits and Withdrawals

4.1 Accepted Payment Methods

gengpg accepts deposits via the following Indonesian payment methods: Bank Central Asia (BCA), Bank Rakyat Indonesia (BRI), Bank Negara Indonesia (BNI), Bank Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are processed in Indonesian Rupiah (IDR).

The minimum deposit amount is Rp 10,000. Maximum deposit limits vary by payment method and Account verification status. We do not charge fees for deposits, though your bank or payment provider may impose their own transaction fees.

4.2 Deposit Processing

Deposits made via Indonesian banks and e-wallets are typically credited to your Account instantly. In rare cases, processing may take up to 15 minutes due to technical delays or bank verification procedures. If your deposit does not appear in your Account within 30 minutes, please contact customer support with your transaction reference number.

All Funds deposited into your Account are held in a segregated account separate from gengpg's operational funds. This ensures that your Funds are protected in the unlikely event of financial difficulties.

4.3 Withdrawal Procedures

You may request a withdrawal of your Account balance at any time, subject to the following conditions:

• Your Account must be fully verified through our KYC process.
• Withdrawals must be made to a bank account or e-wallet registered in your own legal name matching your verified identity documents.
• You must have met any applicable bonus wagering requirements before withdrawing bonus-derived winnings.
• The minimum withdrawal amount is Rp 50,000.

Withdrawal requests are processed within 1-24 hours during business hours (WIB). Processing times may be longer during weekends, Indonesian public holidays (such as Idul Fitri, Independence Day, Nyepi, and Chinese New Year), or during periods of high transaction volume. Verified Gold and Diamond VIP members may receive priority withdrawal processing.

4.4 Withdrawal Limits and Fees

Standard withdrawal limits are as follows: Bronze members may withdraw up to Rp 50,000,000 per transaction, Gold members up to Rp 100,000,000 per transaction, and Diamond VIP members have unlimited withdrawal amounts. We do not charge withdrawal fees, though your receiving bank or e-wallet may impose receiving fees.

We reserve the right to conduct additional verification checks on large withdrawal requests or withdrawals that exhibit unusual patterns. Such checks are conducted to prevent money laundering and fraud and are in accordance with international gaming regulations.

4.5 Anti-Money Laundering (AML) Policy

gengpg maintains a strict Anti-Money Laundering policy. All deposits must be wagered at least once (1x turnover requirement) before withdrawal to prevent our platform from being used for money laundering purposes. If we detect suspicious activity, including but not limited to unusually large deposits immediately followed by withdrawal requests, structured transactions designed to avoid reporting thresholds, or deposits from third-party accounts, we reserve the right to freeze your Account and report the activity to relevant authorities.

5. Bonuses and Promotions

5.1 Bonus Terms

gengpg offers various bonuses and promotions to enhance your gaming experience, including welcome bonuses, reload bonuses, cashback offers, VIP rewards, and special tournament prizes. All bonuses are subject to specific terms and conditions, which are displayed on the promotional page or sent to you via email.

Bonuses are intended for recreational players and are not available to individuals engaged in professional gambling or bonus abuse. We reserve the right to refuse or revoke bonuses from any User at our discretion.

5.2 Wagering Requirements

Unless otherwise stated, all bonuses carry wagering requirements that must be fulfilled before any winnings derived from the bonus can be withdrawn. Standard wagering requirements range from 10x to 40x the bonus amount, depending on the specific promotion. Wagering contributions vary by game type: slots typically contribute 100%, table games 10-20%, and live dealer games 10%.

Bonus Funds and winnings derived from bonus play are kept separate from your real-money balance. Once wagering requirements are met, bonus winnings are converted to withdrawable Funds and transferred to your main balance.

5.3 Bonus Abuse and Forfeiture

The following activities constitute bonus abuse and may result in forfeiture of bonuses and associated winnings:

• Creating multiple Accounts to claim bonuses multiple times.
• Using betting patterns designed solely to meet wagering requirements without genuine gameplay intent (e.g., hedging opposite outcomes).
• Collaborating with other Users to manipulate bonus terms.
• Depositing, claiming a bonus, and immediately requesting withdrawal without genuine gameplay.

If we determine that you have engaged in bonus abuse, we reserve the right to void all bonuses, confiscate winnings derived from bonus abuse, and suspend or terminate your Account.

6. Gameplay Rules and Conduct

6.1 Fair Play and Prohibited Activities

All Users must engage in fair and responsible gameplay. The following activities are strictly prohibited:

• Using automated software, bots, or scripts to place bets or play games.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage.
• Collusion with other players in poker, live dealer games, or tournaments.
• Engaging in fraudulent activity, including chargebacks, use of stolen payment methods, or identity fraud.
• Harassment, abusive language, or threatening behavior toward other Users or gengpg staff.

We employ sophisticated fraud detection systems and game integrity monitoring. Any User found engaging in prohibited activities will face immediate Account suspension, forfeiture of Funds, and potential legal action.

6.2 Game Rules and RTP

All games offered on gengpg are provided by licensed third-party game developers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and others. Each game operates according to its own rules, which are accessible within the game interface. We display Return to Player (RTP) percentages for all games to promote transparency.

Game outcomes are determined by Random Number Generators (RNG) that are regularly audited by independent testing agencies to ensure fairness. We do not manipulate game outcomes or RTP percentages.

6.3 Sports Betting Rules

Sports betting markets, including football (bandar bola), badminton, basketball, e-sports, and other events, are subject to specific betting rules displayed on our sportsbook pages. In the event of match postponements, cancellations, or other irregularities, settlement rules follow international betting standards.

We reserve the right to void bets placed on events affected by obvious errors in odds, technical malfunctions, or where we have reasonable grounds to believe that the integrity of the event has been compromised.

7. Limitations of Liability

7.1 Service Availability

While we strive to provide uninterrupted service, gengpg does not guarantee that our Website or Services will be available at all times. We may experience technical issues, scheduled maintenance, server downtime, or disruptions due to circumstances beyond our control, including internet service provider failures, DDoS attacks, or natural disasters.

We shall not be liable for any losses, damages, or inconvenience resulting from service interruptions or unavailability of our Website.

7.2 Disclaimer of Warranties

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our Services will meet your requirements or that any defects will be corrected. You use our Services at your own risk.

7.3 Limitation of Damages

To the fullest extent permitted by law, gengpg shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of our Services, including but not limited to loss of profits, loss of data, or loss of goodwill, even if we have been advised of the possibility of such damages.

In no event shall our total liability to you exceed the amount of Funds held in your Account at the time the claim arose.

8. Account Suspension and Termination

8.1 Voluntary Account Closure

You may close your Account at any time by contacting our customer support team. Upon closure, you must withdraw any remaining Funds from your Account. If you have active bonus balances or pending wagering requirements, those will be forfeited upon Account closure.

8.2 Suspension by gengpg

We reserve the right to suspend or terminate your Account immediately and without prior notice if:

• You breach any provision of these Terms & Conditions.
• We detect fraudulent activity, bonus abuse, or violation of gameplay rules.
• You fail to provide requested KYC documents within a reasonable timeframe.
• You engage in abusive behavior toward staff or other Users.
• We are required to do so by law or regulatory authority.

If your Account is terminated for violation of these Terms, any Funds in your Account may be forfeited. If your Account is closed for reasons not related to misconduct, we will return any remaining legitimate Funds after deducting any applicable fees or chargebacks.

9. Governing Law and Dispute Resolution

9.1 Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which gengpg is licensed and operates, without regard to conflict of law principles. By using our Services, you agree to submit to the exclusive jurisdiction of the courts of that jurisdiction for the resolution of any disputes.

9.2 Dispute Resolution Process

In the event of any dispute, claim, or controversy arising out of or relating to these Terms & Conditions or your use of our Services, you agree to first attempt to resolve the matter informally by contacting our customer support team. We are committed to resolving disputes fairly and efficiently.

If an informal resolution cannot be reached within 30 days, the dispute shall be resolved through binding arbitration in accordance with the rules of the arbitration body specified in our licensing jurisdiction. The arbitration shall be conducted in English, and the decision of the arbitrator shall be final and binding.

9.3 Class Action Waiver

To the fullest extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

10. Contact Information

If you have any questions, concerns, or require assistance regarding these Terms & Conditions or any aspect of our Services, please contact our customer support team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through your Account dashboard
• WhatsApp: Contact details available upon login (text only, no voice calls)

Our Indonesian-speaking customer support team is available around the clock to assist with registration, deposits, withdrawals, KYC verification, bonus inquiries, technical issues, and general questions. Average response time is 2-5 minutes during peak hours (10:00-22:00 WIB).